Booking Appointments 

All appointments are to be booked using the online booking system. 


https://www.fresha.com/a/the-skin-works-saint-helens-213-boundary-road-mqefkh3a?pId=275596



Cancelling, Rescheduling & No Shows 

Please give at least hours notice if you need to cancel or reschedule. 


If 48 hours has not been given you will be charged 30% of the appointment cost. 

This needs to be paid before booking a future appointment. 


No Shows are charged 50% of the appointment cost.  

This needs to be paid before booking a future appointment. 


If Late Cancellations & No Shows Happen on 2 occasions, you will not be able to book any future appointments. 



Late Arrivals 

Arriving late will interfere with your treatment time. 

All appointments will end at their scheduled time, so the next client will not be delayed. 


I fully understand that sometimes being late is out of our control. If you are running late please text or call to allow me to advise the best course of action. 


If you are 10 minutes late to your appointment, you will be asked to reschedule and be charged 30% of the treatments you where booked in for. 



Gift Vouchers 

Gift vouchers can be purchased for any amount and are valid for 6 months from date of purchase. 

Vouchers are non transferable, exchangeable or refundable. 

The Skin Works accepts no responsibility for lost, damaged or stolen vouchers.